Returns, Exchange & Refunds Policy

We want you to love your purchase. If something isn’t right, we’re here to help and will always aim to resolve issues quickly and fairly.

Eligibility for Returns & Claims

To be eligible for a return, replacement, or refund, you must contact us within 14 days of receiving your order.

Please include:

Your order number
A clear description of the reason for return.
Photos of the item (If you are returning due to fault)

Requests submitted outside this timeframe may not be eligible for review. We aim to respond to all enquiries within 48 hours.

Damaged, Defective or Incorrect Items

If your item arrives damaged, faulty, misprinted, or you receive the wrong product, we will offer a replacement or refund at no additional cost.

In line with Australian Consumer Law, if a product has a major fault, is not as described, or fails to meet consumer guarantees, you are entitled to a repair, replacement, or refund.

Once your request has been reviewed and approved, we will:

Send a replacement item, or
Issue a refund to your original payment method

Change of Mind Returns

We accept returns for change of mind provided the following conditions are met:

The item is returned within the return window (14 days from delivery)
Items must be unused, unworn, and in original condition
Tags must be intact

Please note:

Return shipping costs are the responsibility of the customer
Original shipping fees are non-refundable

We strongly recommend double-checking sizing, colour, and design details before placing your order, as each item is made or prepared specifically for you.